Refund and Returns Policy
Thank you for choosing Paper Fairy for your digital items. We strive to provide high-quality products to meet your needs. As digital items are intangible and irrevocable, we want to ensure clarity on our refund and returns policy:
Refund Policy: Due to the nature of digital items, all sales are final, and we do not offer refunds once the purchase is completed. Please carefully review the product description, features, and compatibility before making a purchase. If you have any questions or concerns, feel free to contact us before completing your order.
Non-Refundable Items: All digital items available in our shop, including but not limited to downloadable files, templates, and digital assets, are non-refundable. Once the digital product is purchased and the download link is provided, the transaction is considered complete.
Order Cancellation: As our products are instantly accessible upon purchase, we do not entertain order cancellations. Please ensure that you have verified your selection and are confident in your purchase before proceeding with the transaction.
Exchanges: We do not offer exchanges for digital items. If you encounter any issues with your download or have questions about the product, please contact us, and we will do our best to assist you promptly.
Download Issues: If you experience any problems with downloading your purchased digital item, please reach out to us immediately. We will work to resolve the issue and ensure you receive the files you’ve purchased.
Contact Us: If you have any questions or concerns regarding your digital purchase, please contact our customer support at [your email address]. We are here to assist you and provide solutions to any issues you may encounter.
Thank you for your understanding of our digital products’ unique nature. We appreciate your trust in Paper Fairy.
Your Paper Fairy Team